Implementation Specialist

Mayden, a growing Bath-based health tech company, is a multi-award-winning organisation recognised for its innovative software, its unique management structure, and its industry excellence.

We love that the work we do makes a difference in healthcare, changing what's possible for clinicians and patients. Come and be part of a team that thrives on working collaboratively to deliver the best possible solutions for our customers.

We are an agile, self managing organisation. Driven by our values of collaboration, contribution, forwarding thinking and transparency. Our team members work together to share the responsibilities of managing the work and achieving our purpose - transforming health and care together.

We offer a phenomenal working environment, exciting opportunities to learn new skills and an attractive package of benefits including private health insurance and pension.

As an Implementation Specialist, you’ll bridge technology, project delivery, and commercial success to ensure our customers get maximum value from our platforms:

• Drive End-to-End Delivery
  :
  Lead planning, scoping, system configuration, and deployment to deliver solutions tailored to each customer’s unique operational needs.
• Own Technical & Problem-Solving
  :
  Serve as the primary point of contact during onboarding, working with the customer to implement their systems, troubleshoot configurations and remove roadblocks to successful go-live.
• Bridge Delivery and Growth
  :
  Partner with Sales and Account Management to ensure delivered solutions align commercial goals and commitments, manage project scope and spot technical opportunities for added value.
• Ensure Seamless Onboarding
  :
  Work alongside Training and Support teams to create clear handover documentation, deliver tailored onboarding and transition clients smoothly after go-live.
• Champion Continuous Improvement
  :
  Channel customer feedback and technical insights back to our Product teams to streamline future deployments and shape new software releases.

Technical Skills and Experience

• Health & Care Tech Experience
  : A proven track record in a customer-facing role onboarding software solutions, ideally within the health and care sector.
• Autonomous Problem-Solver
  : A self-starter who thrives on solving complex challenges independently, using sound judgment to deliver improved outcomes for customers.
• Collaborative & Adaptable
  :
  Comfortable working dynamically across the Professional Services team, flexing across various projects based on customer demand.
• Outstanding Communicator
  :
  Skilled at building trust with stakeholders, translating complex technical concepts simply, and collaborating across cross-functional teams.
• Structured & Organised
  :
  Adept at managing project life cycles, risks, and milestones to keep implementations on track and within scope.

We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.

We're looking for someone who can answer yes to the following:

• Do you take pride in your work and are you ready to bring your experience to the team?
• Are you comfortable with giving and receiving feedback and able to self manage?
• Can you proactively solve problems within a multi-disciplinary team, collaborating with both technical and non-technical colleagues?
• Do you have a track record of good self-organisation, communication, and a flexible approach to work?
• Are you willing to work in a team and collaborate even when it’s hard?

Please note:

We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to,…