Assistant Hospitality Manager

About the Role

In this role, you will manage the day‑to‑day running of catering outlets, ensuring excellent customer service standards and compliance with financial controls, Health & Safety, Licensing Law and HACCP requirements. You will lead and develop a hospitality team, support recruitment, training and performance, and work with the wider Hospitality management team to enhance our food and beverage offer and overall customer experience.

You’ll also oversee stock, rotas and operational standards, ensuring an efficient, well‑organised service in a fast‑paced environment.

We’re looking for someone with strong front‑of‑house management experience, a passion for delivering excellent service, and the ability to motivate and develop teams. Strong organisational skills and the ability to manage multiple priorities are essential, alongside a sound understanding of relevant legislation and financial processes.

This full‑time role works 36.5 hours per week. The outlets are open 7 days a week and you will be required to work on a 5‑out‑of‑7 rotating pattern covering early mornings, evenings and weekends.

• Campus Services New Starter Bonus £1,000 (pro rata for part‑time roles)
• Campus Services Refer a Friend Bonus
• Generous annual leave allowance with an additional 5 discretionary days
• Generous employer‑contributory pension scheme
• Cycle‑to‑work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Discounted postgraduate tuition and language courses, and access to Linked In Learning and other development opportunities
• Local discounts, including free entry to the Holburne Museum in Bath
• A family‑friendly workplace
• Excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app
• Relocation allowance
• Health‑supporting working environment with staff support groups, wellbeing champions and access to a range of resources

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality, receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups.

Right to Work in the UK:
We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting:
We are constantly seeking to reduce unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name may be removed from application forms at the initial shortlisting stage.