Maintenance Team Member

Description

The Francis Hotel Bath occupies a coveted position on Queen Square. On arrival, you will be met by Regency opulence, modern amenities, a friendly team, and impeccably designed areas for drinking and dining.

Exceptional hospitality is to be expected at the Francis Hotel, after all. Our team is dedicated to providing exceptional guest service, allowing our guests to enjoy a welcoming and relaxed stay where they can relive our history and create memorable moments of their very own.

We are now on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.

The Sutton Hotel Collection is a family‑owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

We’re looking for a friendly, reliable Maintenance Team Member to help keep our hotel safe, comfortable, and running smoothly for guests and staff alike. This role is perfect for someone who enjoys hands‑on work, takes pride in a job well done, and understands that great maintenance is a big part of great hospitality.

You’ll work across guest rooms and shared spaces, responding to maintenance requests, carrying out repairs, and helping prevent issues before they happen. You’ll also interact with guests and colleagues, so a positive attitude and clear communication are just as important as technical skills.

We welcome applicants from all backgrounds and experiences. If you’re dependable, safety‑minded, and enjoy being part of a team, we’d love to hear from you.

• Carry out general maintenance and repair work across guest rooms, public areas, and back‑of‑house spaces
• Respond promptly to maintenance requests and emergency call‑outs when required
• Perform routine inspections and preventive maintenance to keep the property in top condition
• Work closely with housekeeping, front desk, and management to prioritize and complete work orders
• Ensure all work is completed safely, professionally, and to a high standard
• Maintain accurate maintenance logs and work orders using basic computer or mobile systems

• General maintenance skills include basic plumbing, electrical, HVAC, carpentry, and painting
• Painting and decorating experience
  , including preparation and painting of all surface types
• Strong troubleshooting ability – able to diagnose problems quickly and safely
• Experience with preventive maintenance
  , routine inspections, and upkeep of rooms and common areas
• Hands‑on repair experience with fixtures, appliances, doors, lighting, locks, and fittings
• Comfortable using tools and equipment commonly found in building maintenance, such as:
  • Angle grinders
  • Circular saws
  • Drills
  • Jet washers
  • Ladders
  • Working safely in tight or confined spaces

• Strong safety awareness
  , with the ability to follow building regulations and fire codes
• Willingness to work indoors and outdoors
  , sometimes in noisy, dusty, or hot environments
• Able to respond after hours in the event of an emergency

• A genuine customer service mindset – you’ll regularly interact with guests and team members
• Clear, respectful communication with housekeeping, front desk staff, and managers
• Strong time management and prioritization skills to handle multiple work orders efficiently
• Good attention to detail and pride in completing clean, professional repairs

• Basic computer or mobile app skills for logging work orders, maintenance reports, and inspections

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a…