Team Manager - Café

Team Manager - Café - Bath & Wiltshire Area at Marks and Spencer

Join as a frontline leader in one of the most competitive retailers in the UK. You will lead a team on the shop floor to deliver outstanding availability, 5‑star service and commercial results.

• Lead and coach a team to deliver consistently under pressure. Set pace, build capability, and uphold standards.
• Drive commercial performance: understand sales numbers, translate into action and keep the team laser‑focused on key metrics.
• Manage stock, troubleshoot operational issues, and resolve problems swiftly.
• Collaborate across departments to provide a seamless customer experience and resolve issues early.
• Own departmental objectives, track performance and take accountability for outcomes.

• Drive profitability and sales within the area by supporting the execution of the Retail Plan and Store KPIs.
• Embed the business transformation plan and change initiatives for the area.
• Set performance expectations and deliver high standards of service.
• Foster a multiskilled team, coaching and training staff to fully utilise all available tools.
• Gather customer feedback, act on improvements, and use data insights to enhance in‑store experience.
• Ensure a safe, legal and compliant working environment.
• Maintain visual presentation and support store launches, events and campaigns.

• Proven ability to lead a team to achieve customer service and KPI targets.
• Strong commercial, visual, operational and people knowledge.
• Effective use of data, business reports and MI to uncover commercial and visual opportunities.
• Knowledge of visual merchandising principles and system proficiency.
• Complete understanding of legal obligations and M&S policies.
• Excellent communication skills, coaching ability and conflict resolution experience.
• Resilient, adaptable and capable of driving change with a growth mindset.

• Embed change for lasting commercial impact.
• Address resistance, support colleagues to adapt.
• Take ownership of team success, coach for performance growth.
• Recognise high performers, help under‑performers improve.
• Communicate insights, feedback and market trends to guide the team.
• Build relationships with stakeholders across store and region.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

Marks & Spencer is an inclusive organisation committed to diversity and equal employment opportunities. We welcome all applicants, and if you require support or reasonable adjustments during the recruitment process, please let us know.