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Position
:
Property Manager – Managed Services (Bath)

Location
:
On-site, newly refurbished office in Bath with free parking

Hours & Contract
: 0.8 FTE (≈30 hours per week);
Permanent;
Work pattern: rotate 4 days out of 7 (Monday to Sunday) with core hours 09:00–17:00. Operates across seven days a week with on‑call rota.

About the role
:
Travel Chapter’s Property Management team makes holidays feel effortless. As a Property Manager, you will coordinate housekeeping and maintenance activity, support guests with queries and ensure our properties are always guest‑ready. The role is fast‑paced, varied and people‑focused.

• Coordinate Managed Services across a regional portfolio of holiday homes
• Support guests before, during and after their stay
• Work with housekeeping and maintenance suppliers to maintain high standards
• Plan and problem‑solve to keep operations running smoothly
• Carry out periodic property visits and spot checks
• Handle feedback and complaints constructively
• Manage stock levels, supplier invoices and charges
• Help with the onboarding of new properties and support growth
• Deliver service aligned to homeowner expectations and KPIs

To support our seven‑day operation, the team participates in an on‑call rota. Current on‑call hours are 5 pm‑9 pm Monday to Saturday and 9 am‑9 pm on Sundays, with retainer payments made in addition to salary.

• Proven customer service experience in a fast‑paced environment
• Excellent organisational, planning and multitasking skills
• A positive, solutions‑focused mindset
• Ability to build strong relationships with a wide range of people
• High attention to detail and a focus on presentation standards
• Confidence using systems, data and structured processes
• Flexibility to support a 7‑day operation, including the core days listed above

Experience in holiday lettings, housekeeping coordination, maintenance scheduling or property operations would be helpful but is not essential.

Travel Chapter is a certified B‑Corp and a Sunday Times Best Place to Work. We care about the experience we create for homeowners, guests, communities and our people.

• A newly refurbished office environment
• Free on‑site parking
• An experienced and supportive team
• Real ownership and variety in your work

Ready to start your next chapter? If this sounds like you, apply today. We would love to talk.