Regional Health Assessment Specialist Manager

Regional Health Assessment Specialist Manager

Locations you'll cover and travel to:
South Wales, Bristol, Bath, Devon, Cornwall.

Full time, Permanent

£37,0185 per year plus a £10,000 per year performance-based bonus (paid yearly), and various company benefits

Ready to lead a team that's shaping the future of high quality health assessments?

We're looking for a Regional HAS Manager who brings energy, expertise, and a passion for raising standards. In this role, you'll guide and develop a talented team of Health Assessment Specialists across multiple locations, ensuring every customer receives a safe, effective and genuinely outstanding experience.

You’ll be at the heart of driving continuous improvement, helping us not only meet but exceed expectations within the new CQC single assessment framework. If leading people, elevating clinical quality, and delivering excellent care sound right up your street, this could be your next brilliant move.

What can we offer you in return? *

Balance & Support

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!
• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Employee Assistance Programme
• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

* After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

• Responsible for the day-to-day operational management of service delivery within the team.
• Lead and promote a culture of compassion, kindness, respect, and professionalism within the team, fostering a positive and collaborative working environment.
• Manage the performance, productivity, and quality of the team, and provide regular feedback, coaching, training, and support.
• Plan and conduct clinical supervisions, appraisals, reviews, and clinical audits of the team.
• Develop and deliver an internal training program, including ad hoc clinical skills training and formal training days aligned with team learning needs.
• Provide clinical skills development and training for new starters, ensuring they meet the required proficiency levels for their roles.
• Contribute to the maintenance and delivery of clinical excellence, including keeping clinical skills up to date by undertaking hands‑on clinical duties (e.g., phlebotomy) for at least two days per month.
• Investigate incidents, non‑conformities, complaints, or issues that arise, ensuring timely resolution, communication of outcomes, and implementation of preventative measures.
• Adopt a shared learning approach to incidents, complaints, and non-conformities to analyse root causes and embed learning into team practices to drive continuous improvement.
• Take ownership of lateness and absence management for the team, implementing tailored improvement plans as necessary.
• Effectively manage HR processes, including formal sickness reviews, flexible working reviews, welfare meetings, and investigation/disciplinary meetings.
• Ensure team members follow the policies, procedures, and protocols of the business, and comply with relevant legislation, regulations, and codes of practice.
• Monitor key performance indicators and use data insights to drive improvements in service delivery, workflows, and team development.
• Liaise and communicate effectively across the business, within the field operations department, with team members and other stakeholders, and attend meetings and assist with project deliverables.
• Provide accurate and informative reports, data, and documentation as required and collaborate with other field operations teams to meet business needs.
• Support recruitment, onboarding, retention, and development of team members, ensuring they have the key qualifications, skills, and experience needed to succeed.
• Undertake clinical duties, including event cover and training for new starters, and provide on-site…