Customer and Trading Manager - Nightshift

Customer and Trading Manager - Night shift What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
• Running full store operation on your own overnight, responsible for the shift and safety and wellbeing of colleagues in store.
• Ensuring standards are brilliant come morning to prepare for customers.
• Managing people: performance, capability, disciplinaries, scheduling and pay accuracy.

Full‑time hours over 4 nights plus a £4,500 premium on top of the base salary. Night shifts run from 22:00 to 08:00.

• Comfortable with night shift work and adaptable to physical and mental demands.
• Previous line management responsibilities in a fast‑paced operational environment.
• Resilience to mental and physical demands of night work.
• Excellent customer service and ability to coach a team to do the same.
• Experience delivering and monitoring KPI’s or other performance indicators.
• Skill in managing disciplinaries, performance issues, or other employee relations issues.
• Capability to lead operations alone in the absence of senior management.
• Commitment to inclusivity.
• Track record of delivering customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment.
• Operational leadership skills – taking responsibility for store operations in the absence of senior managers.
• Success at meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
• Experience managing employee relations, including performance and absence management.
• Desirable:
  Night shift experience in a high‑volume, operational environment and ability to create a safe, supportive atmosphere.

• Discount card – 10% discount after four weeks (15% discount at Sainsbury’s every Friday and Saturday).
• An annual bonus scheme based on performance.
• Free food and hot drinks for colleagues.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – match 4‑7.5% of contributions.
• Sainsbury’s share scheme.
• Wellbeing support – emotional support, counselling, legal and financial advice.
• Colleague networks.
• Cycle to Work scheme.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.