More jobs:
Service & Customer Outcomes Lead; Outsourced Ops
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-07-11
Listing for:
M&G
Full Time
position Listed on 2026-07-11
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager
Job Description & How to Apply Below
M&G is seeking a senior leader to head the Service & Customer Outcomes Oversight team, coordinating oversight across outsourced operations and ensuring timely escalation and remediation of risks. You will manage a small oversight team, producing MI and challenging the BPO provider to deliver strong customer outcomes.
The role focuses on governance, escalation, and continuous improvement of service quality, with emphasis on Consumer Duty and evidence-based decision making.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×