Service Manager

The Wellness Service Manager will provide co-ordination,facilitation, co-production and implement delivery processes to lead the teamto facilitate helping people to access health and wellbeing opportunities in B&NES.

To be responsible and accountable for the successful, implementation,delivery and development of Bath & North East Somerset Wellness Service ensuring robust, effective and efficient delivery of all service KPIs,

Everyone Health Ltd supports people to live healthier lives. We offer advice and guidance and our evidence based prevention and treatment solutions enable individuals to take action to make a positive change. Our behaviour change dynamic services are co-designed by our service users as we continually strive to make a difference.

Mostly we are a company full of passionate individuals who love to help people achieve their health goals.

JOB DESCRIPTION

The Wellness Service Manager will provide co-ordination,facilitation, co-production and implement delivery processes to lead the teamto facilitate helping people to access health and wellbeing opportunities in B&NES.

MAIN PURPOSE

To be responsible and accountable for the successful, implementation,delivery and development of Bath & North East Somerset Wellness Service ensuring robust, effective and efficient delivery of all service KPIs,to achieve contractual and financial targets for the following services:

• Triage Service
• Stop Smoking Service
• Physical Activity Service
• Training and Workforce Development

Use best practice and innovation to achieve high quality, excellent patient/client services working in line with the B&NES Joint Health and Wellbeing Strategy

Secure best value for money in delivery and continuous improvement inthe provision of services to achieve Everyone Healths corporate and business objectives.

SUMMARY OF RESPONSIBILITIES AND DUTIES

Responsible and accountable for:

Planning, management, monitoring and evaluation of the Wellness Service in line with the tendered B&NES Service submission and contract.

To deliver the service within budget and to maximise resources available, adding value to the service wherever possible.

Line manage three Community Engagement Insight Leads Co-ordinators.

Manage the leadership of a dynamic team;
Stop Smoking Practitioners;
Wellbeing Coaches, Emotional Wellbeing Coaches &Virtual Behaviour Change practitioners, providing strong and excellent leadership skills, to support, motivate and inspire colleagues to take ownership of service delivery and empower patients clients to adopt healthier lifestyles.

Coordinating the recruitment and management ofstaff, ensuring training and development needs are assessed and appropriate training is provided, and professional registration is maintained through provision of CPD.

Ensure the service delivery is innovativelyintegrated across all services, county-wide, through application of evidence-based practice which is reflective of key national guidance and recommendations.

Working with the Managing Director of Everyone Health, Clinical Governance Manager, Operational Leads and Management team toachieve continual service improvement and client/patient-centred services in accordance with participant feedback, NICE guidance, national and local recommendations, professional competences and EH policies and procedures, ensuring services are delivered in line with CQC and HSCICs regulations.

Ensure services are developed and delivered consistently across localities in B&NES, providing targeted approaches to specific community groups individuals, adoptinga variety of community engagement methodologies, to establish and maintain relationships with individuals who are experiencing the greatest inequalities in health.

Ensure the efficient and effective monitoring of contractual performance targets health outcomes and financial providing data analysis and disseminating meaningful targets to all colleagues to ensure collective accountability for achievement of all indicators.

Monitor data collection practices, conduct regular audits and disseminate outcomes to the wider team, ensuring collective accountability for achievement of all indicators.

Rigorous…