Front Office Team Leader

Team Leader Salary: £34,000 per annum plus company benefits

Location:

Bath, BA1 1RG

Contract:

Permanent, Full Time

Shifts:

37.5 hours per week, Monday – Friday, working between 8.30am and 6.00pm, with 1 hour unpaid lunch break

Work Model:
Fully Onsite Williams Lea seeks a Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

With the support of the Account Manager, the Team Leader will lead, manage and motivate the front of house team and service at the Bath site. Within this corporate, legal environment, the Team Leader will support their team, while ensuring they are providing a seamless, high standard service to our client and clients of the firm.

The candidate will collaborate and work closely with the wider business services management team. Additionally, the role will involve hands on support to the facilities manager in dealing with day to day facilities tasks at the Bath office.

The individual is expected to help deliver a strong front of house service and work toward the shared Williams Lea objectives of the wider business services team. They should have strong people management experience and be able to maintain a high level of confidentiality and discretion when dealing with client work, and the complex HR needs of the team.

This is a hands-on role and will involve working alongside colleagues in Bath and London to deliver the overall service. The role is fully office based, working 7.5 hours a day between 8.30am and 6pm as needed.

Key responsibilities

For the following key responsibilities, the individual will be supported by their line manager and Team Leader colleagues as appropriate:

Day to day co-ordination, support and management of the First Impression team in Bath, including absence management, cover and rota planning

Management of the day-to-day service delivery for First Impression in Bath, working in collaboration with the First Impression service in London Following of all Williams Lea HR policies and procedures to effectively support and manage the team Undertaking monthly 1-1s with direct reports (more frequent if needed) to share positive and constructive feedback, hear concerns, check wellbeing and set goals and targets

Managing any performance or behavioural issues, with the support of the line manager

Share responsibility for Williams Lea recruitment in Bath, while also supporting with recruitment in the wider business services team. Following all recruitment procedures

Managing the annual performance review process, setting clear goals for your team Demonstrating strong communication with the team and our client, ensuring key messages are delivered effectively and are understood. Play a role in delivering these messages on behalf of the senior Williams Lea management team Being first point of contact for the Bath office lead, be able to listen, understand what is required and then report to the account manager, or facilities manager as appropriate.

Oversee fellow Bath Team Leader's service and Team in the event of holiday and unplanned absence. There will be opportunities for cross training across services to facilitate this.

Working in partnership with the business services team leaders and account manager to ensure team members are appropriately trained and correct processes are followed, where possible processes should be uniform across our offices and any changes in process should be discussed as a management group.

Managing all mandatory training, ensuring all team members are completing these monthly and within deadline.

Collaborating with the business services team leaders and account manager to drive process improvements, deliver efficiencies and craft relevant SOPs for the team to follow –…