Operations Manager

More about the team

Reporting to the Portfolio Manager, we are looking to recruit an Operations Manager on a permanent basis.

This role is based at Touchstone Bath. Core hours are Monday to Thursday 9am–5.30pm and Friday 9am–5pm. After an initial training period of 2–4 weeks, this role offers hybrid working with 3 days at home.

The Operations Manager leads the day-to-day delivery of property and tenancy management services for our social housing portfolio, ensuring high standards of customer service, regulatory compliance, and operational performance.

You will manage the full tenancy lifecycle — including void management, rent collection, maintenance coordination, tenancy administration, and compliance — and will line manage a team of Maintenance Controllers, Void Coordinators, Customer Advisors, and Credit Controllers.

You will ensure services are delivered in line with current legislation and best practice, including the Housing Act, Decent Homes Standards, Awaab's Law, and consumer regulatory standards. You will manage complaints, oversee contractor performance, and report regularly on KPIs and financial performance to the Portfolio Manager.

This is also a fantastic opportunity to develop a broad range of skills — spanning compliance, financial management, customer service, team leadership, and contractor oversight — that are highly transferable across a wide variety of roles within the housing sector.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

The successful candidate will have:

• Demonstrable experience working within the social housing sector
• Sound working knowledge of landlord obligations and relevant legislation, including Decent Homes Standards, Awaab's Law, and consumer regulatory standards
• Experience delivering property and tenancy management services with a focus on compliance and customer satisfaction
• A proven track record of leading and managing a team
• Strong organisational and financial skills, including an understanding of rent accounting and void costs
• A customer-focused approach with effective complaint handling experience

Desirable: a relevant professional qualification (CIH, IRPM or equivalent), or working towards one.

We are a large, diverse, and ambitious business which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier, which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training and ongoing professional development
• Extra perks including huge discounts and offers from shops, cinemas and much more