Service Operations Manager
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-09-13
Listing for:
Mon Motors Ltd
Full Time
position Listed on 2026-09-13
Job specializations:
-
Management
Operations Management, Client Relationship Management
Job Description & How to Apply Below
To manage and optimise all aspects of the service department, combining hands-on operational control with leadership responsibilities. This role ensures workshop efficiency, profitability, compliance, and exceptional customer experience while supporting the Aftersales Manager in strategic objectives and taking on the full responsibilities of the service and parts departments in the Aftersales Manager absence.
- Experience in service operations in workshop and front-of-house management. (Service Advisor, Workshop Controller or Assistant Service Manager background advantageous).
- Outstanding communication skills and the ability to build relationships and deliver the highest level of customer service.
- Strong leadership, coaching skills and conflict resolution.
- Commercial acumen and KPI management ability.
- Proficiency in DMS/workshop systems and reporting tools.
- Knowledge of manufacturer standards, warranty rules, H&S, GDPR/PECR.
- Experienced in a similar role within the motor trade
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