Head of Investment Administration

About Servaada, a Wipro company:

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator,  to undertake regulated activities on behalf of its clients, as an outsourced service provider.

Job Description

About the Role:

Servaada, a Wipro company is looking for a Head of Investment Administration with previous experience in a leadership role within Investment Administration, Wealth Management, Platform Operations or Financial Services Operations.

The Head of Investment Administration will responsible for the strategic and operational leadership of all investment administration functions, ensuring the effective delivery of client services, regulatory obligations and operational performance.

The role holder will lead multiple operational teams responsible for dealing, reconciliations, banking, corporate actions, asset onboarding and investment servicing activities. They will drive operational excellence, governance, risk management, customer outcomes and continuous improvement while ensuring adherence to FCA regulations, Consumer Duty requirements and CASS obligations.

This role is a critical leadership position within Customer Operations and contributes significantly to the achievement of business objectives, growth plans and service excellence commitments.

Regulatory Position of Role:
This role falls within the Senior Managers and Certification Regime (SMCR) as a Certified Function Holder performing a Significant Management function, due to the role holder’s  substantial responsibility for a significant business unit.͏Responsibilities:

Strategic Leadership Develop and execute the Investment Administration strategy in alignment with business objectives

Lead operational transformation and continuous improvement initiatives

Drive automation, digitisation and process optimisation opportunities

Contribute to business planning, budgeting and resource forecasting

Act as a senior stakeholder for operational change programmes and client initiatives

Operational Management Provide leadership and oversight across all Investment Administration functions

Ensure delivery of agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Monitor operational performance and productivity across all teams

Ensure operational processes remain efficient, scalable and fit for purpose

Manage escalated operational incidents, customer complaints and service issues

Regulatory and Risk Management Ensure compliance with FCA requirements, Consumer Duty and CASS regulations

Maintain effective operational control frameworks and governance processes

Oversee risk identification, reporting and mitigation activities

Ensure timely completion of regulatory reporting and audit requirements

Lead responses to internal and external audits

Client and Stakeholder Management Build and maintain strong relationships with clients, custodians, fund managers and third-party suppliers

Act as the key escalation point for operational and client matters

Participate in client governance forums and service review meetings

Support business development activities and operational due diligence exercises

People Leadership Lead and inspire a high-performing management team Establish clear performance expectations and accountability

Develop succession plans and capability frameworks

Promote colleague engagement, wellbeing and inclusion

Drive a culture of continuous learning and operational excellence

Financial and Commercial Management Manage departmental budgets and operational cost controls

Identify opportunities to improve efficiency and reduce operational risk Support commercial decision-making through management information and operational insights

Deliver productivity improvements while…