Veterinary Receptionist Supervisor

We are looking for a friendly and enthusiastic Reception Supervisor to join our team at Bath Vets.

If you have a passion for customer service, experience in a reception or administration role, and are keen to make a difference in a busy veterinary environment, we’d love to hear from you.

In this role, you will be responsible for greeting and interacting with clients in a welcoming and professional manner, ensuring every visit is a positive experience. You will manage appointment bookings, handle queries, take payments, dispense medication, and support general administrative tasks. You will also manage account queries, chase outstanding debt, process payments, complete end-of-day banking, and monitor petty cash records.

As Reception Supervisor, you will help manage, lead, develop and support members of the reception team, working closely with the Hospital Manager, Practice Manager and Clinical Directors to ensure the smooth and efficient day-to-day running of the reception area. You will also support the wider team with any additional administrative tasks as required.

You will have the opportunity to be part of a dedicated and friendly team that prioritises both client and animal care. We offer a supportive working environment with excellent benefits. This is a busy, rewarding, and versatile role where you’ll have the chance to grow and thrive in a veterinary setting.

We are seeking someone with previous experience in a customer service role. You should possess strong administrative and computer skills and be able to multitask and stay calm under pressure in a fast-paced setting. We’re looking for someone who is a professional and confident communicator, able to interact seamlessly with both clients and colleagues.

This is a full-time position working 40 hours (Monday - Friday), plus 1 in 4 weekends (5-hour shift).

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Wellsway, Wellsway, Bath, BA2 5RL
, United Kingdom