More jobs:
Customer Outcomes & Quality Analyst
Job in
Bath, Somerset County, BA1, England, UK
Listed on 2026-07-20
Listing for:
M&G
Full Time
position Listed on 2026-07-20
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
M&G is seeking a colleague-level role within the Service & Customer Outcomes Oversight pillar to oversee customer outcomes, quality and complaint-related oversight across outsourced operations. You will monitor consumer duty alignment and escalate risks of customer harm, contributing to a robust assurance framework.
Role focuses on evidence gathering, QA sampling, and delivering insights to improve customer experience and reduce risk, with flexible working arrangements and a supportive benefits
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