Retail Customer Advisor

Retail Customer Advisor (Bath) – 24 hours

Location: Bath

Salary: £12.60 per hour + on-target bonus of 25% (paid monthly)

Working Hours: 20 hours per week, across 3‑4 shifts Monday to Sunday

As a Retail Customer Advisor at Vodafone Three the Bath store you will be the first point of contact for customers, delivering a personalised experience and driving sales. Your dedication to customer service and product knowledge will help achieve sales targets and maintain a high standard of service.

• Customer engagement:
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service excellence:
  Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution efficiency:
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.

• Customer focused – Passion for delivering exceptional customer service and understanding customer needs.
• Team collaboration – Ability to work well within a team and contribute to a positive, high‑performing environment.
• Problem solving – Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided; no prior product knowledge is required.

We care about our people’s success. We offer competitive pay, bonuses, up to 31 days off plus 2 bank holidays, paid personal days, discounts, vouchers, pension plan and extensive learning & development opportunities.

We believe everyone should receive an opportunity to interview for a role that matches their skills. Reasonable adjustments for accessibility are available. We value authenticity and look forward to hearing from diverse candidates.