Services Assistant

Working in our stores:

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

• You must be above the school‑leaver age in your country (School leaving age - ).
• If the shifts cover hours earlier than 6 am or later than 11 pm, you must be at least 18 years old.
• You must have Right to Work eligibility in the UK.

• Always be on hand to serve and support customers on our checkouts, self‑service tills, kiosks or petrol stations, answering questions and proactively offering help.
• Pick and select the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assist customers with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to provide recommendations.
• Deal with complaints, refunds, shelf tickets and advertising.
• Safely move and retrieve trolleys in our customer car parks.
• Work flexibly across the store as needed.

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoy working in a fast‑paced, physical and high‑energy environment and thrive as part of a team.
• Take responsibility for owning tasks and use initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard – fully trained in a variety of skills, with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology to do your job brilliantly.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

We truly value our colleagues and provide market‑leading benefits and training to reflect that:

• Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount on Sainsbury’s every Friday and Saturday, and 15 % off at Argos every payday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match 4–7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury’s stores here.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.