Customer Consultant

Overview

The Body Shop was founded in 1976 with a vision of "Business as a force for good". Over 40 years later we proudly pioneer cruelty‑free beauty, empower people, enrich our planet, and stay true to our activist roots. We are committed to generating positive economic, social and environmental impact and are looking for team members who are not afraid to mix things up.

As part of our dedicated team of consultants you will offer advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to help them find the range that suits their preferences and lifestyle.

• Learn and understand our products – they are packed with natural ingredients ethically sourced using Community Trade programmes, and we help communities build a better life.
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
• Support the store management team in driving sales and profit through the delivery of exceptional customer service.

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• A 50% discount on regular product & 30% on Gifts.
• Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
• Volunteer time so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.