Anthropologie Sales Associate

Customer Connection

initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued

supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions

provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and place orders for items not available in store

Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others

Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer

Employee Recognition: contributes to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal

Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's

Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor

Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display:
Executes stock-to-sales processes and presentation standards

Is knowledgeable of trend and supports brand messaging

Has an understanding of how the merchant process impacts business and the customer experience

Previous experience in a retail environment - not a must. An awareness of the Anthropologie brand and its appeal to the local market. Strong communication skills.

'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Employee Assistance program to support with mental, physical and financial health

Discount off external gym memberships

Private Medical Insurance for eligible employees

Up to 40% employee discount at all URBN Brands

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

We offer structured support within the business alongside continued learning and development

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