Customer Advisor

Job Overview

At Places for People, we hire people, not numbers. As the UK's leading social enterprise, we are dedicated to creating inclusive and thriving communities for both our customers and employees.

• Ensure the highest standard of customer experience across all interactions.
• Provide administrative support for all leasing activity and day‑to‑day operations.
• Act as the primary contact for customers regarding renewals, rent negotiations and tenancy agreements.
• Conduct regular market research to inform rent and tenancy decisions.
• Ensure applications are completed accurately and supported by appropriate documentation.

• Previous experience in a similar role such as Receptionist or Front‑of‑House.
• Strong administrative skills and familiarity with MS Office (Word, Excel).
• Excellent attention to detail and communication skills.
• Ability to manage multiple tasks efficiently and work independently.

• Competitive salary with annual review.
• Training and development opportunities.
• Flexibility to discuss reduced hours, flexible start and finish times or compressed hours.
• Hybrid working model – 3 days at home after initial training period.

• Fixed‑term contract until August 2027.
• Worksite:
  Touchstone Bath – Monday to Thursday 9:00–17:30, Friday 9:00–17:00.
• Basic DBS check is mandatory.

• Guaranteed interview for candidates serving or formerly serving in the Armed Forces.
• Guaranteed interview for disabled applicants meeting essential criteria – Level 2 Disability Confident Employer.
• Guaranteed interview for neurodivergent applicants meeting essential criteria.

At Places for People, safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes DBS checks where applicable. All employees are expected to contribute to our safeguarding culture and report concerns to protect our communities.