Night Concierge

• Permanent
• Bath

Salary: £14.70 per Hour

Hours:
Various hours available

Job Type: Permanent

Location:
Bath

We are looking for a reliable and attentive Housing Night Concierge / Housing Security Worker to provide a safe and reassuring presence within supported accommodation during evening and waking night shifts. You will be responsible for maintaining the safety and security of the building and residents, carrying out regular checks and patrols, monitoring CCTV, responding appropriately to incidents and maintaining accurate records.

You will also build positive relationships with residents and provide clear handovers to ensure the smooth running of the service.

Trowbridge: 24hours (between 4pm & 2am) OR Bath: 4 on 4 off (between 4pm & 2am)

We are looking for a reliable and approachable Housing Night Concierge / Housing Security Worker to provide a friendly and reassuring presence within supported accommodation during evening and waking night shifts. You will play an important role in maintaining the safety and security of the building and the people within it. Your responsibilities will include carrying out regular building checks and patrols, monitoring CCTV, identifying maintenance or safety concerns and responding appropriately to incidents in line with policies and procedures.

The role also involves maintaining clear and accurate records of events and activities throughout each shift, as well as providing detailed verbal and written handovers to ensure a smooth transition between shifts. This would suit someone who is confident working independently, has excellent attention to detail and can remain calm and alert throughout a waking night shift. Experience in a similar overnight role is desirable but not essential, as full training and induction will be provided.

• Experience supporting people with complex needs and/or challenging behaviours.
• Experience working with people who have complex needs and/or challenging behaviours.
• Experience in a similar overnight, security, concierge, housing or support role is desirable but not essential.
• A calm, professional and reassuring approach when dealing with residents and responding to incidents.
• Excellent attention to detail and the ability to remain alert throughout a waking night shift.
• Good communication and interpersonal skills.
• The ability to follow policies and procedures when responding to concerns or incidents.
• Good organisational skills and the ability to maintain accurate written records.
• The ability to provide clear and effective verbal and written handovers.
• The confidence to work independently while knowing when to seek advice or escape concerns.
• A genuine commitment to maintaining a safe, respectful and supportive environment for vulnerable adults.
• Full training and induction will be provided, so previous experience in a similar role is not essential.

• Access to an Employee Assistance Programme and Health Cash Plan.
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays.
• Annual leave increases to 30 days after four years' continuous employment.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is valued and regular supervision is provided.
• Great opportunities for career development and progression.
• Access to free monthly training sessions delivered by experienced facilitators.
• Eligibility for a Blue Light Card, offering discounts across thousands of brands.

For more info, please contact Inca Reynolds on