Bank Out-of- Community Health Navigator

Overview

Making a difference beyond 9 to 5 by connecting people with the care and support they need, whenever they need it most.

Location:

St Martin’s Hospital, Bath.

Hours:

Bank Night Shifts (8:00pm - 8:00am). Join our friendly and dedicated Bank Out-of-Hours Community Health Navigation Team, where every shift brings new challenges and opportunities to make a real difference. As a Bank Out-of-Hours Community Health Navigator, you'll provide flexible cover across our out-of-hours service, supporting patients, healthcare professionals, visitors and partner organisations during evenings, nights and weekends. Every shift is different, offering the opportunity to gain valuable experience while contributing to the delivery of high-quality community healthcare services.

One of the key benefits of joining our Bank is the flexibility to choose shifts that work around your existing commitments, whether you're looking to supplement your income, balance work with family life, continue developing your healthcare experience, or simply enjoy greater control over your working pattern.

• Acting as the professional, welcoming first point of contact for all incoming calls.
• Managing enquiries efficiently and entering accurate patient information into clinical systems.
• Assessing the urgency of requests and ensuring timely, appropriate responses.
• Handling Major Incident alerts by contacting key personnel and accurately recording actions taken.
• Communicating with external partners to support seamless coordination of care.
• Using switchboard and IT systems confidently while providing essential administrative support.
• Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment.

• A salary of £13.64 with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases and cashback offers.
• Access to wages as you earn them to help cover life’s emergencies.
• Online and face-to-face help with mental and physical wellbeing, career coaching and counselling.
• Access to eLearning, bespoke career pathways and continuing professional development through our Learning and Development team, The Learning Enterprise.
• An open, just culture that encourages ideas to improve service delivery, backed by funding for innovation.

We change lives by transforming health and care. Established in 2006, we are one of the UK s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children s community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. Safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices.

Everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know more about how we use your information, please see our website s privacy policy.