DVA Casework Coordinator; Domestic Abuse

Job Role: DVA Casework Coordinator (Domestic Abuse)

Salary: £26,200 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Wiltshire

A valid driving licence and access to own vehicle

Participation in an on‑call out‑of‑hours rota

Regular travel across the Bath and Northeast Somerset (B&NES) area

Alongside is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part
1) of the Equality Act 2010 applies.

Alongside is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

As a Casework Coordinator
, you’ll play a vital role in supporting victims and survivors of domestic abuse to rebuild their lives.

Working holistically, you’ll carry out in‑depth needs assessments and develop tailored support plans that reflect each individual’s circumstances, strengths, and goals.

You’ll provide compassionate, trauma‑informed case management, advocacy, and resettlement support for people with a wide range of complex social and housing needs. From navigating services and securing safe accommodation to monitoring progress and celebrating milestones, you’ll walk alongside survivors every step of the way — empowering them to move forward with safety, dignity, and confidence.

This is a deeply rewarding role where your work will make a meaningful, lasting difference every single day.

• Conduct key work sessions on a regular basis whilst developing individual support and risk management plans.
• Establish the risks and needs of survivors and their children through assessing their practical and emotional support needs.
• Champion safeguarding by following policies and procedures to keep everyone safe, and that any concerns are brought to immediate attention of a manager.
• Collaborative multi‑agency working to advocate for survivors ensuring their needs are met.
• Maintain accurate client records using our system, INFORM.

Please note
:
Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

• Understanding of domestic abuse including the impact this has on victims and their children.
• Experience working in a housing, social or health care setting.

• Rewards Platform which includes an Employee Assistance Programme and Health Cash Plan
  .
• 27 days annual leave
  , including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff).
• 30% staff discount at Alongside charity shop.
• A generous and competitive pension scheme
  .
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Eligibility for the Blue Light Card which offers amazing discounts on thousands of brands.
• Reflective Practice sessions from objective, external facilitators.

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.

We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well…