Senior Support Worker

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Working for Housing Services to provide supported and social housing in Bath.

Make a difference by leading excellent support for homeless households and helping people move into long-term accommodation.

Bath & North East Somerset Council has developed a range of accommodation options in Bath for homeless households. Our supported housing service is managed in-house, with Council staff providing high-quality support to residents and helping them prepare for independent living. The team also manages the Council's growing portfolio of general needs social housing.

We are looking for an experienced and motivated Senior Support Worker to join our team. This is an exciting opportunity for someone with a strong background in homelessness, supported housing or housing support who is ready to take on additional responsibility and help shape excellent practice across the service.

The purpose of this role is to support homeless households living in the Council's supported housing and temporary accommodation, whilst providing leadership and guidance within the team.

You will deliver high-quality, person-centred support that enables residents to develop the skills, confidence and stability needed to move on to independent living. You will work with people experiencing a range of complex needs, helping them address barriers to housing and achieve positive outcomes.

Alongside managing your own caseload, you will take a lead role in promoting best practice, championing trauma-informed approaches and supporting colleagues through the sharing of knowledge, experience and guidance.

As part of a small team you will provide:

• High-quality, person-centred support to residents with complex and multiple needs, including homelessness, mental health, substance misuse, offending behaviour, physical health needs, and social isolation.
• Leading on the assessment, planning and review of support interventions, ensuring residents are supported to achieve sustainable outcomes and greater independence.
• Building strong multi-agency partnerships and coordinating support from health, social care, criminal justice, and community services to improve outcomes for residents.
• Taking a lead role in managing complex cases, supporting colleagues to identify risks, develop effective interventions, and maintain professional boundaries.
• Championing trauma-informed, strengths-based, and psychologically informed approaches across the service.
• Providing guidance, support, and constructive challenge to colleagues, sharing knowledge and promoting best practice within the team.
• Supporting the induction and development of new team members and contributing to a positive learning culture.
• Contributing to service development by identifying opportunities for improvement, supporting change initiatives, and promoting high standards of support delivery.
• Working collaboratively with residents to develop the skills, confidence, and resilience needed to sustain accommodation and achieve their personal goals.
• Ensuring safeguarding, risk management, and resident wellbeing remain central to all aspects of service delivery.

• Experience of supporting people experiencing homelessness or other complex needs.
• A strong understanding of safeguarding, risk assessment and professional boundaries.
• Experience of creating and reviewing support plans to achieve positive outcomes.
• Excellent communication, influencing and negotiation skills.
• Experience of working effectively with a wide range of partner agencies.
• The ability to manage competing priorities and work independently.
• Experience of working collaboratively within a team and taking the lead in areas of…