Jewelry Repair Coordinator

Jewelry Repair Coordinator Springer's Jewelers
• Portland, Portsmouth & BathABOUT SPRINGER'S JEWELERSSpringer's Jewelers has been a trusted name in fine jewelry and timepieces since 1870. Across our coastal New England locations, we are known for exceptional craftsmanship, an extraordinary selection, and a commitment to delivering a Superior Experience Always — for our clients and for one another. Joining Springer's means becoming part of a respected, family-rooted brand where professionalism, integrity, and genuine care define how we work.

ABOUT

THE ROLE The Jewelry Repair Coordinator is responsible for managing jewelry repair services from intake through job completion. This role serves as a primary point of coordination between clients, sales teams, internal jewelers, and external service vendors to ensure accurate diagnosis, documentation, quality control, and timely service completion. The position requires strong organizational skills, attention to detail, and the ability to balance operational coordination with client communication.

Depending on staffing models, training, and business needs, the Jewelry Repair Coordinator may also support related service functions and provide cross-coverage within the Service Department.

WHAT YOU'LL DOManage jewelry repairs from intake through completion, ensuring accurate documentation, coordination, and follow-through.

Coordinate outgoing repairs to internal jewelers or approved external vendors, including preparation of descriptions, instructions, images, pricing, and shipping materials.

Serve as a point of contact for clients and internal teams regarding jewelry repair estimates, timelines, and status updates.

Educate clients on repair options and service considerations to support informed decision-making.

Maintain organized service documentation, including repair histories, vendor information, and quality control status.

Support ordering, receiving, and stocking of service parts and tools as required.

Assist sales and service team members with on-site service needs such as sizing, intake support, and minor service coordination when assigned.

Maintain appropriate service coverage by coordinating with team members and the Client Experience Coordinator.

Support time-sensitive or rush service requests through accurate coordination and communication.

Utilize Springer’s technology platforms and adhere to established documentation, reporting, and meeting rhythms.

WHAT YOU'LL BRING Experience in jewelry repair coordination, service intake, or related service roles that supports accurate repair planning and follow-through.

Working knowledge of jewelry terminology and repair considerations to support quality control and service decisions.

Strong organizational skills and attention to detail to manage multiple repairs and documentation requirements.

Effective communication and time management skills to support coordination across teams and vendors.

Ability to work collaboratively in a team-based service environment.

High school diploma or equivalent.

WORK ENVIRONMENTAbility to remain in a stationary position or move throughout the service and retail environment as job duties require.

Ability to handle small, detailed items with care and precision.

Ability to communicate effectively in person, by phone, and in writing.

Visual acuity required for inspection of jewelry and service documentation.

Flexibility to support extended hours during peak seasons or business needs.

Flexibility to support extended hours during events, holidays, and peak business periods.

HOW SUCCESS IS MEASURED At Springer's, every role has a clear definition of success. You'll be supported by a structured annual performance review that looks at three things together: the results you achieve (your…