Help Desk Specialist

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Help Desk Support Specialist (Courtroom Technician)

West Bath, ME 04530

100% Onsite & Travel

6 Months Contract with Possible Extension

USD 27.22 per hour on W2

The Courtroom Technician (CT) is a technical support professional who works with a team of IT specialists to assist with technology in courtroom and related facilities. The CT provides direct technical support to judicial staff, courtroom participants, and other staff. The position requires excellent customer service and communication skills and has emergency response during off hours. On the job training will be provided by state staff and supplemented with classroom or electronic training.

• Provides in-person and remote technical support for staff and courtroom participants
• Supports desktops, laptops, printers, scanners, and presentation software
• Sets up and troubleshoots audio, video, document cameras, and listening equipment
• Supports VoIP desk phones and hosts remote video proceedings as needed
• Diagnoses and resolves Tier 1 technical issues and help desk tickets
• Installs, repairs, and replaces courtroom and office technology statewide
• Supports electronic recording hardware and software
• Ensures secure and reliable operation of information systems
• Maintains hardware inventory and equipment records
• Assists with technical planning, procedures, work orders, and vendor coordination
• Provides IT training to individuals and groups
• Supports and learns multiple platforms (Windows, macOS, Zoom, Google, iOS, Android, Unix)

• Basic working knowledge of audio equipment
• Experience supporting staff computers and devices across multiple platforms
• Ability to work effectively in high‑stress environments
• Valid driver’s license
• Strong ability to explain technical concepts in layman’s terms
• Ability to learn, retain, and apply technical training
• Proven skills in planning, prioritizing, and managing competing tasks
• Comfortable working with modern audio, video, and computer technologies
• Outstanding communication and interpersonal skills
• Excellent time management and customer service skills
• Ability to manage projects through completion
• Strong problem‑solving and creative thinking abilities
• Knowledge of legacy, current, and emerging technology systems

• Experience with and supporting videoconferencing equipment and audiovisual equipment
• Experience diagnosing and fixing tier 1 computer issues

This position is 100% onsite and open to local candidates only. Candidates must be able to use their personal vehicle for work‑related travel. Mileage reimbursement will be provided.

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