Customer Success Manager at Genesys

Drive exceptional customer experiences with Genesys as a Senior Customer Success Manager. This full-time role focuses on strategic engagement with enterprise stakeholders to maximize value and strengthen relationships.

At Genesys, you'll take ownership of a portfolio of enterprise accounts and partner closely with senior executives. Your goal is to align our AI-powered solutions with customer objectives, ensuring measurable outcomes and fostering long-term partnerships. Key skills in customer success management, cloud solutions, and relationship-building are essential for driving customer retention and expansion.

Key Responsibilities:

• Manage end-to-end success of strategic enterprise accounts

• Lead executive engagements to align CX strategies

• Conduct Quarterly Business Reviews to showcase value

• Collaborate across functions to resolve customer challenges

• Monitor customer health metrics and drive improvements

Requirements:

• 6+ years in Customer Success Management

• Bachelor’s in Business or related field

• Proven success in growing enterprise customer relationships

• Strong communication skills with senior stakeholders

• Familiarity with CRM and customer success platforms

Empower organizations globally through AI while developing your career at Genesys.
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