Clinical Operations Site Engagement Lead; Western

Job Purpose

GSK is looking to hire a Site Engagement Lead to join our Global Monitoring and Site Engagement Team. This role is remote with 20‑30% in travel covering the Canada West territory. The ideal candidate will reside in or near Vancouver, Edmonton, Calgary to enable travel across provinces. The Clinical Operations Site Engagement Leader is accountable for developing, managing and overseeing long‑term and strong relationships with strategically and operationally important sites and institutions, building and enhancing the image and reputation of GSK locally and providing an interface between GSK and the sites to create an optimal clinical trials environment.

• Contribute to the development of the Partnership Engagement and Excellence in Research known as the “PEER Site Network”, acting as the main point of contact between GSK and sites: identify external organizations/institutions and evaluate their interest to build and develop networks with GSK locally, nationally or internationally.
• Lead development and expansion of institutions/sites building and nurturing relationships across site types, including academic centers, community practices and emerging site models that support delivery of the GSK R&D portfolio; develop the GSK portfolio of clinical investigator sites through partnerships to attract more studies, ensuring development, coordination and oversight of partnership activities with high potential for patient recruitment, data quality and technical support.
• Provide feedback to Leadership, LOC MED and the LOC regarding development of new partnerships and updates to existing ones; build and maintain strong, trusted relationships with investigators, research coordinators and site leadership.
• Drive performance by putting in place mutually agreed KPI targets (quality and performance) and organizing regular, periodic performance reviews with external partners in the PEER network, track compliance with action plans, implement targeted solutions to reduce cycle times across the study lifecycle and optimize enrolment; participate in or lead site visits to deliver operational support and address site‑specific challenges.
• Work closely with sites and all members of the LOC Clinical Operations Department to proactively identify bottlenecks at both the study and site level and any risks to quality and compliance, develop and implement mitigation plans, and support corrective actions to ensure successful outcomes.
• Collaborate with planning and Feasibility teams, Clinical Operations and Medical Affairs to drive optimal site placement and study performance; lead or contribute to high‑level country feasibilities for new therapeutic areas and support local teams with feasibility and partner with cross‑functional teams to optimize site activation timelines (regulatory packets, budgets/CTAs, onboarding, training) as appropriate.
• Drive adoption of enterprise and other digital and centralized solutions (eConsent, eReg, remote SIVs, EMR‑based identification and remote EMR monitoring access).
• Conduct an ongoing environmental strategic surveillance and anticipate the legislative and practical evolution of sites and R&D in Canada, using those insights to design and curate innovative and efficient partnerships.
• Give an operational vision of the future GSK clinical research therapeutic areas and portfolio to key external stakeholders, collaborating with Local Medical Affairs, to anticipate partnerships and help research institutions and sites prepare for the arrival of clinical trials.
• Provide strategic input for operational excellence, process efficiency and trial delivery both internally and externally; identify and share best practices across internal cross‑functional process improvement teams, contributing to efficient and consistent ways of working that optimize quality and productivity across LOC, region and global site network.

• Bachelor’s degree in a related discipline, preferably in life science, or equivalent experience.
• Minimum 5 years’ experience in clinical research operations.
• Valid Canadian driver’s licence and ability to travel within the territory (up to 20‑30%).
• A…