Bilingual Fraud Investigation Specialist

Use French and English communication skills as a Bilingual Fraud Investigation Specialist handling inbound customer fraud calls for BMO Virtual Connect.

This specialist investigates activity indicating financial crime exposure, assesses threats, documents findings, and determines required actions. The work follows standard procedures, criminal risk frameworks, and compliance standards. Candidates must be available Sunday through Saturday, from 7 a.m. to 11 p.m. Eastern Time.

• Answer inbound customer calls related to fraudulent activity
• Monitor information from detection systems, reports, and manual reviews
• Investigate activity and determine appropriate next steps
• Document actions and findings in account or case files
• Collect evidence supporting reports, loss prevention, and investigations

• Strong verbal and written French and English skills
• Good analytical and problem-solving skills
• Good organization, collaboration, and communication skills
• Financial crime risk and regulatory knowledge is an asset
• Availability during operating hours from Sunday through Saturday

Apply bilingual communication, investigation, documentation, and analytical skills to support fraud response at BMO Virtual Connect.