Customer Service Advisor

Talent-UK are recruiting for a full time, permanent Customer Service Advisor for a client a busy online bed manufacturer in Batley
£26 - £27k basic with opportunity of an additional annual bonus
Monday - Friday - 9am - 5pm
Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? Do you come from a furniture background?

If so, this is a great opportunity for you!
As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You'll need to demonstrate your experience whilst dealing with our customers
They are a small friendly busy team with a positive can-do attitude.
This is a non customer facing role working in the expanding head office based in Batley, West Yorkshire.

• Being the first point of contact to all new or existing customers, either over the phone or via email. (There is no face to face)
• Dealing with a wide range of enquiries from pre sales, chasing orders, dealing with complaints, escalations to after sales.
• Liaising with internal departments in order to resolve all customer queries fast and efficiently.
• Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.
• Chasing delieveries
• Arranging transport
• Element of administration to the role, updating systems, maintaining customer details and accounts.
• Complaint handling

• Previous experience working in the Bed and/or Furniture industry - ESSENTIAL
• Sales experience is an advantage
• Inbound calls and emails in a similar role would be ideally suited to the position
• Online Web Chat - Advantage but not essential as training will be provided
• Excellent communication skills, both written and verbal
• Computer literate
• Good numerical skills and attention to detail,
• CRM experience an advantage
• Zendesk Experience an advantage
• You will have the ability to listen and to think on your feet,
• You will enjoy working in a small, friendly team and be approachable in nature
• A can-do attitude

• Excellent career progression
• Great staff discounts
• High spec systems
• Loyalty schemes
• Annual pay reviews
• Located near to Batley train station, so great transport to us
• Free onsite parking
• Opportunity to earn £5,000 to £8,000 in bonuses a year

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer.