Customer Service Representative

Customer Service Advisor Batley 26,000 - 27,000 + Bonus Monday to Friday, 9am - 5pm (optional overtime available) Applicants must have recent experience within the beds, mattresses or sleep products sector and/or strong experience using Zendesk. Are you an experienced Customer Service Advisor with a background in the beds and mattress industry? Do you enjoy resolving customer queries, delivering exceptional service and working as part of a friendly, supportive team?

We're recruiting for an established and growing business in Batley looking to strengthen its customer service team with an experienced, customer-focused professional. This is a full-time, permanent, office-based role offering excellent work-life balance with no evenings or weekends, alongside the opportunity to earn an additional yearly bonuses of 5000.

You will be the first point of contact for customers, managing enquiries across telephone, email and online channels.

• Handling inbound customer calls, emails and online enquiries
• Providing pre-sales support and product information
• Managing order queries and delivery updates
• Investigating and resolving customer complaints
• Liaising with internal departments and third-party suppliers
• Coordinating with couriers and logistics partners
• Maintaining accurate customer records and system updates
• Supporting the wider team with administration and after-sales service

• Recent customer service experience within the beds, mattresses or sleep products industry, and/or
• Strong experience using Zendesk or other CRM systems within a customer service environment
• Experience handling high volumes of customer enquiries by phone and email
• Excellent communication skills, both written and verbal
• Strong attention to detail and good IT skills
• A professional, approachable and solution-focused manner
• The ability to remain calm under pressure and manage customer expectations effectively

Previous experience within e-commerce, retail operations, furnishings, interiors or home products would also be beneficial.

• 26,000 - 27,000 basic salary
• Yearly annual bonus potentialli>
• Monday to Friday, 9am - 5pm
• No evenings or weekends
• Permanent, full-time position
• Annual salary reviews
• Career development opportunities
• Company pension
• Staff discounts and reward schemes
• Company events
• Casual dress
• Free onsite parking
• Excellent public transport links close to Batley train station