IT Support Engineer

IT Support Engineer

Reporting to: IT Manager
Hours: Monday to Friday, 37.5 hours per week

There may be a requirement to provide out-of-hours support via a planned on-call rota. This is currently being trialled and is not a contractual requirement at this stage.

HSL is a proud Yorkshire-based, third-generation family business with over 50 comfort stores across the UK. For more than 50 years, we’ve designed and handcrafted chairs, sofas and beds that improve our customers’ wellbeing and quality of life.

Our unique Clever Comfort™ technology ensures targeted support to improve posture and comfort. As we continue to grow, we’re looking for an experienced IT Support Engineer to join our IT team, supporting colleagues across Head Office and retail stores.

You’ll play a vital role in keeping our business running smoothly by delivering high-quality IT support across systems, networks and users. From setting up devices to resolving complex technical issues, your work will directly support business continuity.

This is a varied, hands-on role where you’ll support day-to-day IT needs, share knowledge with colleagues, and ensure systems remain secure, reliable and efficient.

• Provide 1st, 2nd and 3rd line IT support
• Conduct IT audits and health checks
• Maintain IT asset registers
• Monitor and test backup solutions
• Manage antivirus, security and device protection
• Perform maintenance, upgrades and installations
• Support and manage email systems
• Handle IT tickets within agreed SLAs
• Recommend hardware/software improvements
• Ensure data integrity, password and system security
• Troubleshoot hardware, printers, connectivity and software
• Maintain documentation and procedures
• Manage vendor relationships
• Support IT projects and initiatives
• Work independently with minimal supervision
• Participate in on-call rota (trial) and respond to critical incidents when required

Duties may vary and are not exhaustive.

• Windows Server 2016+ (Active Directory administration)
• File and print server configuration
• Remote Desktop Services
• Exchange Server 2016 (hybrid)
• Microsoft 365 administration
• Basic SQL/database knowledge
• Microsoft Office 2016+
• Windows 10 and macOS setup/support
• Laptop, desktop and mobile device configuration
• VOIP systems administration
• Virtual environments (Hyper-V)

• Hold a full UK driving licence
• Be willing to travel to sites
• Work Monday–Friday (9am–5pm) with flexibility for occasional weekend cover

• ERP systems
• Veeam
• Hesk helpdesk software
• Sophos antivirus
• Web Marshal
• Wyse/IGEL thin clients
• Time & Attendance systems
• Nutanix

We are trialling an out-of-hours support model to strengthen service resilience:

• Rotating on-call rota
• Evening, weekend and bank holiday cover
• Standby payments and enhanced rates

This arrangement is under review and may not become permanent.

• Career development and progression opportunities
• A supportive, friendly working environment
• Competitive salary

• Employer pension contribution
• Westfield Health cash-back plan
• Staff discounts (HSL and partner retailers)
• Employee Assistance Programme
• Group Life Insurance
• 22 days holiday + bank holidays, rising to 25 with service

If you enjoy solving problems, supporting people, and making a real impact in a growing business, we’d love to hear from you!