Customer Service Representative

Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.00/hr - $25.00/hr

Note:

This is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates.

A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: oral communication, organizational skills, CRM systems familiarity, proficiency in customer service software and tools, customer satisfaction and service excellence, familiarity with CRM systems and practices, customer feedback analysis, sales, interpersonal skills, problem solving, effective communication, problem-solving skills, problem resolution, excellent organizational and time management skills, strong analytical skills, customer satisfaction commitment, familiarity with CRM systems, excellent organizational skills, customer service experience, adaptability, bilingualism, communication, customer service skills, strong interpersonal skills, ability to multitask and prioritize, sales support, proficiency in customer service software, multitasking and prioritization, empathy, ability to multitask and prioritize effectively under pressure, analytical skills, conflict resolution, ability to multitask, organization, customer feedback management, problem-solving abilities, multitasking, teamwork and collaboration, flexibility in schedule availability, time management skills, problem-solving, customer relationship management (CRM) familiarity, flexible scheduling, CRM systems and practices, written communication, analytical and problem-solving abilities, customer service representatives, basic understanding of business operations, flexibility in schedule, multi-tasking, language fluency, analytical abilities, customer service and support, positive attitude, positive attitude and resilience, fluent in multiple languages, strong oral and written…