Member Experience Representative Floater; Baton Rouge, LA

Member Experience Representative Floater (Baton Rouge, LA)

Baton Rouge, LA, USA

Posted Tuesday, January 20, 2026 at 6:00 AM

The Member Experience Representative Floater is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position floats to various branches/departments performing a variety of financial transactions and supporting both lobby and teller operations.

Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

Include:

• Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
• Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assisting members in the opening and closing of accounts.
• Balancing the teller drawer at the end of the day.
• Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
• Promoting and cross-selling Pelican products and services to members to fit their financial needs.
• Performing other job-related duties as assigned.

Skills and qualifications include :

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

• Work Schedule
  • Monday – Friday
  • 8:30 am – 5:30 pm
• Travel
  • Travel may be necessary for this position.
• Work Site Location
  • This position will be based at our O’Neal Branch at 2675 O’Neal Ln, Baton Rouge, LA 70810, and may be scheduled in advance to work in the following departments:
    • O’Neal Branch
    • Video Experience
    • Contact Center
  • While this position is primarily assigned to the listed region, in high-need situations, you may be asked to travel to other Pelican branch locations across Louisiana to support business needs.

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We ve since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.