Member Service Representative, Bilingual

Full Time Hourly Full-Time Baton Rouge, LA, US

8 days ago Requisition

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're seeking a member-focused Bilingual Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service in both English and Spanish.

In this role, you'll serve as a trusted resource for Spanish-speaking members, assisting with financial transactions, account servicing, product inquiries, and digital banking support through a variety of communication channels. The ideal candidate is a strong communicator, problem solver, and relationship builder committed to providing an outstanding member experience.

• Serve as the primary point of contact for Spanish-speaking members, providing exceptional service and support across multiple channels, including phone, email, video chat, and secure messaging.
• Assist members with routine financial transactions, account servicing requests, and general banking inquiries.
• Process a variety of member service requests, including debit and credit card assistance, ACH transactions, stop payments, fraud disputes, check orders, and wire transfers.
• Educate members on Credit Union products, services, and digital banking tools to help them maximize their banking experience.
• Identify member needs and recommend products and services that support their financial well-being.
• Assist members with enrollment and navigation of digital banking services and self-service tools.
• Ensure member information is maintained accurately and securely through proper authentication and account maintenance procedures.
• Recognize and elevate potential fraud, account abuse, or other situations requiring additional review.
• Maintain compliance with Credit Union policies, procedures, and applicable regulations.
• Build positive member relationships by providing timely, professional, and solution-oriented service.

• High school diploma or GED required.
• Minimum of two years of experience in the financial services industry.
• Fluent in both English and Spanish, including the ability to read, write, and speak both languages effectively.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Experience handling financial transactions and resolving member inquiries.
• Ability to identify member needs and recommend appropriate products and services.
• Strong attention to detail and commitment to accuracy.
• Comfortable using multiple systems and technology platforms in a fast-paced environment.

At Campus Federal, you'll join a team committed to service excellence, professional growth, and making a positive difference in the lives of our members. We value dependability, respect, continuous improvement, professionalism, and delivering excellence in every experience.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.