Customer Service​/HelpDesk, Customer Service Rep, HelpDesk​/Support

Here at Etherian Virtual Solutions LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, Etherian Virtual Solutions LLC is an excellent place to grow your career.

Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career.

• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Qualifications

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus, especially Spanish, Mandarin, and French
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to stand or sit for extended periods of time
• Familiarity with Automatic Call Distribution Phone System (ACD), caller , and auto-dialing systems.

Candidates Applying For The Customer Support Professional Position Are Required To Pass A Background Check And Drug Screen. Assessments Are Also Given Before You Are Allowed To Enroll In A Certification Course. PC Requirements A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System Windows 10 Windows 8/8.1 not supported by some clients Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Mac Requirements Macs must have an Ethernet port Mac Book Air and Mac USB-C ports will not be supported Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.

Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it. CPU Speed Intel Core i5 2.7 GHz processor or better Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs

Please note:

These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all Opportunity…