Assistant Director​/Testing Student Services

## Assistant Director/ Testing Student Services Apply:
B0051 Robert Lee Himes Hall:
Full time:
Posted Today:
End Date:
October 27, 2026 (13 days left to apply):
R##
**** All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****##
** If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting

Title:

Assistant Director/ Testing Student Services## Position Type:

Professional / Unclassified## Department:

LSUAM AA - EM - CS - Testing & Evaluation Services (David B O'Brien ))##

Work Location:

B0051 Robert Lee Himes Hall## Pay Grade:

Professional##

Job Description:

The Assistant Director is a critical leadership role within the Office of Testing and Evaluation Services (OTES). This position ensures the secure, efficient, and high-volume operation of five LSU Testing Centers, which administer over 30,000 course-based and professional exams per semester. With a focus on both technical systems management and operational leadership, this position supervises the Daytime Testing Center Manager and oversees complex testing software ecosystems, external professional exam coordination, faculty-facing processes, and the scheduling and supervision of 60+ proctors and student workers.

This role requires a high degree of autonomy, analytical thinking, organizational skill, and strategic planning, as well as the ability to make independent decisions in a high-stakes environment. OTES serves over 30,000 students in a semester by administering tests for faculty to assess student’s knowledge and ability to complete the academic course for credit toward an LSU degree.
** 30%
Testing Center’s Operations
*** Direct daily supervision and oversee professional development for the Testing Center Managers and serve as backup for all Testing Center management needs.
* Lead and resolve operational challenges involving scheduling errors, test delivery disruptions, and technical or student-related incidents (e.g., academic dishonesty, illness).
* Independently oversee daily readiness of all five Testing Centers, including staff scheduling and support coverage.
* Oversight of scheduling and placement of proctors for daytime, evening, and Saturday testing across multiple centers.
* Handle escalated incidents, coordinating with Campus Police, EMS, or higher administration as necessary.
* Operate and maintain video surveillance systems; submit video documentation to the Dean of Students and faculty when necessary.
** 25%
Professional and External Testing Oversight
*** Serve as primary point of contact and on-site lead for ETS exams and other professional testing, including Saturday test days.
* Coordinate the annual schedule, room reservations, and technical setup for specialty exams including but not limited to:
Louisiana Notary, ETS, HESI, Microsoft, CPCE, Grad Music, State Rally, and additional licensing exams.
* Independently manage ETS protocol adherence, test-day operations, registrant concerns, and technical troubleshooting.
* Supervise and train proctors on standardized protocols and maintain updated records of certifications.
* Lead communication and coordination for newly added programs, including LSU School of Nursing and Louisiana Notary Exams.
** 25%
Test Request Management and Troubleshooting
*** Oversee the intake and approval of test requests via the LSU Testing Center Examination Dates Request Form.
* Ensure accurate setup of tests in delivery and scheduling systems; validate accommodation entries and exam access controls.
* Coordinate with faculty to ensure tests are fully prepared and…