Associate Director​/Student Support Services

The Associate Director of the TRIO Student Support Services (SSS-Classic) Program will play a pivotal role in utilizing data to support student success, implementing effective caseload management techniques, and overseeing the recruitment process. This role manages a designated caseload, ensuring high-quality support and accurate data tracking to assist students in their development of academic, non-cognitive skills, and life skills necessary for retention in college;

and ultimately graduation.

Lead daily operations of the SSS program in alignment with federal grant objectives and institutional policies. Hire, train, and supervise 2.5 full-time program staff to ensure effective delivery of services to SSS participants. Provide ongoing coaching, supervision, and performance feedback to full-time staff to ensure consistent delivery of program services and adherence to TRIO requirements.

Develop and implement professional development opportunities for SSS staff in conjunction with the Director, including training in caseload management, data documentation, high-impact advising practices, and compliance with federal regulations.

Assist the SSS Director in long-term planning, evaluation, and strategic alignment of SSS initiatives. Oversee recruitment, eligibility verification, intake interviews, and selection process of eligible SSS participants. Manage the completion of digital and physical student files. Oversee and manage assignment of student caseloads to ensure comprehensive support for academic and personal success.

Coordinate information sessions, table sits, and presentations to inform prospective students and stakeholders about the program's services and benefits. Maintain detailed records of student interactions, plans, and outcomes in compliance with program requirements. Develop and implement intervention strategies to address barriers to student success. Provide training to TRIO SSS staff, including tutors and student employees to assist the Director in meeting retention efforts and APR goals for the federal regulations.

Monthly budget meetings with the SSS Director to aid in monitoring of program expenditures, maintaining financial records, and ensuring compliance with U.S. Department of Education and LSU fiscal responsibilities.

Provide academic and personal advising to a designated at-risk caseload of SSS students with a focus on their persistence to graduation. Design and coordinate workshops, tutoring, mentoring, and professional development activities tailored to SSS students. Facilitate campus partnerships to create experiential learning opportunities for SSS participants.

Utilize data proactively to address student needs. Use data-driven insights to develop strategies that support student retention, graduation, and overall success. Provide the SSS Director with bi-weekly data reports that provide insight, gaps and assessments for caseload management. Analyze and interpret data to evaluate the effectiveness of services and identify areas of improvement. Monitor data for compliance with grant requirements and federal regulations, ensuring data aligns with reporting and evaluation standards.

Assist in preparing the SSS Annual Performance Report (APR) for annual submission to the U.S. Department of Education.

Manage the hiring process for student employees (office workers and tutors) in Handshake, which includes posting job announcements, screening applicants, and interviewing applicants. Provide onboarding and training for student employees. Monitor…