Executive Casino Host

Apply for the Executive Casino Host role at Bally’s Corporation
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Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni‑channel presence. It owns and operates 19 casinos across 11 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licenses in 13 North American jurisdictions. The acquisition of Aspers Casino in Newcastle, UK expands its international reach. Bally also owns Bally Bet, a first‑class sports betting platform, Bally Casino, an expanding iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant stake in Intralot S.A. (ATSE: INLOT), a global lottery services business.

The Executive Casino Host directly represents the casino on the floor with players. Responsibilities include establishing and maintaining relationships with patrons, promoting the gaming experience, mentoring fellow Casino Hosts, and responding to patron needs in a timely, friendly, and efficient manner.

• Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods.
• Build and maintain player loyalty through frequent communication and handling player requests as appropriate.
• Ensure player satisfaction by collaborating with Casino departments to meet player needs.
• Full empowerment of comp Authority.
• Make sound judgment and daily decisions regarding players’ accommodations, amenities, and service requests.
• Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players.
• Ensure confidentiality and security of player information, player accounts, and Company proprietary information.
• Coordinate and represent the Company at external functions and special events as directed.
• Act as guest service liaison, handle guest opportunities, and resolve situations as necessary.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Accept credit applications from patrons to be processed in the Cage & Credit Department.
• Perform mathematical calculations and apply them to practical situations.
• Ensure all departmental documents are accurate, legible, and complete.
• Manage guest database and build reports as needed.
• Work closely with Casino Hosts in developing player relationships and retention.
• Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department.
• Learn and implement all company Internal Controls.
• Apply knowledge gained from training, education, and work experience.
• Remain friendly and courteous at all times.
• Apply customer service standards as directed.
• Complete assignable work requested by the Shift Manager satisfactorily.
• Perform additional duties as assigned.

• High School Diploma or GED.
• Must be at least 21 years of age.
• 1–3 years of Casino Customer Service experience (required).
• 1 year of direct Casino Host experience (required).
• Ability to work quickly and meet deadlines.
• Computer skills in Word and Excel.
• Effective verbal and written communication in English.
• Must be able to obtain and maintain a Louisiana Gaming License.

• Top industry pay.
• Tuition reimbursement.
• 401(k) with company match.
• Comprehensive health packages.
• Paid Time Off.

• $43,888 – $45,204 annual salary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.