Front Desk Agent- Part Time

Join to apply for the Front Desk Agent - Part Time role at Bally’s Corporation
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Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first‑class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and holds a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Front Desk Agent reports directly to the Front Desk Supervisor and welcomes & serves guests in a courteous, efficient, and friendly manner. The Agent completes check‑in and check‑out for guests, maintains guest confidentiality, and provides outstanding service to internal and external guests.

• Build positive relations with guests and team members.
• Participate in departmental and company meetings.
• Ensure consistent high-quality service to all team members and guests.
• Perform friendly, professional, and timely check‑in and check‑out processes.
• Assign guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings following the company phone script.
• Accurately take messages for guests and initiate required actions.
• Verify proper  a form of payment during guest check‑in.
• Create and update guest reservations based on hotel availability.
• Monitor room availability and report issues to the supervisor.
• Handle assigned bank transactions per internal controls and post accurately to guest folios.
• Maintain knowledge of hotel occupancy status, special events, in‑house groups, and factors affecting daily operation.
• Process guest payments and accounts at checkout efficiently and accurately.
• Articulate all amenity offerings of the hotel, including catering, rooms, packages, and F&B outlets.
• Bring any problems to the attention of the manager or supervisor on duty.
• Proactively prioritize needs and manage resources effectively.
• Report safety hazards, problems, or maintenance issues promptly.
• Perform related duties as assigned.

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous computer experience preferred.
• Hotel experience preferred.

• Top industry pay.
• Tuition reimbursement.
• 401(k) with company match.
• Comprehensive health packages.
• Paid time off.

• $15.00 per hour.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Entry level

• Part‑time

• Management and manufacturing

• Gambling facilities and casinos