Players Club Representative

Why Bally's? Bally’s Corporation is a global casino‑entertainment company with a growing omni‑channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first‑in‑class sports betting platform, Bally Casino, a growing iCasino platform, and Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, with a significant economic stake in Intralot S.A., a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms.

Assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have. Provide outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Assist with reservations for events, promotions, and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge regarding all aspects of the casino.
• Communicate details of and assist with promotions, mailings, and other offers with all departments.
• Use casino tracking programs.
• Provide valuable feedback on guest preferences and expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Apply knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area clean and orderly.
• Adhere to regulatory, departmental, and company policies in an ethical manner and encourage others to do the same.
• Handle routine guest complaints and incidents, using discretion to identify situations requiring supervisory attention, aiming to resolve all situations in a manner that maintains positive guest relationships.
• Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

• High school diploma or GED equivalent is preferred.
• Excellent teamwork, interpersonal, guest service, written, and verbal communication skills.
• Professional demeanor and presence with the ability to interact with guests and team members in the company.
• Excellent guest service skills to effectively deal with guests.
• Eligibility to obtain a Louisiana State Gaming Permit.

• Top industry pay
• Tuition reimbursement
• 401(k) with company match
• Comprehensive health packages
• Paid time off

Target Salary Range: $14.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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