Host - Casino

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Bally’s Corporation (NYSE: BALY) is a global casino‑entertainment company with a growing omni‑channel presence. It owns and operates 19 casinos across 11 states, a golf course in New York, a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK expands its international reach. Bally also owns Bally Bet, Bally Casino, an iCasino platform, the former Gamesys Group, and a stake in Intralot.

The junior (Jr.) Casino Host directly represents Queen Casino & Entertainment on the floor and on the phone with players, establishing and maintaining relationships with patrons and promoting the gaming experience at the Queen.

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greet guests on arrival and bid them farewell in a warm, manner.
• Adhere to all Standard Operating Procedures (SOPs).
• Maintain a professional appearance and attitude.
• Be detail oriented and focused on the guest’s overall experience.
• Maintain confidentiality and security of company and guest information.
• Use strong telemarketing skills and be willing to make cold calls to potential and existing guests.
• Interact and speak with guests to maintain great guest relations and provide loyalty opportunities.
• Display excellent interpersonal skills when working with diverse people and levels of authority.
• Multi‑task to ensure tasks are completed accurately and timely, with minimal supervision and urgency.
• Communicate effectively with all internal and external guests while showing dignity, kindness, and respect.
• Ensure all departmental documents are accurate, legible and complete.
• Learn and implement all rules, laws, regulations, internal controls, and policies pertaining to the Player Development department.
• Apply knowledge gained from training, education, and work experience.
• Remain friendly and courteous at all times.
• Apply customer service standards as directed.
• Satisfactorily complete assignable work requested by the Shift Manager.

• High School Diploma required.
• Must be at least 21 years of age.
• 1‑year previous work experience within casino guest services preferred.
• Effective communication skills in English, both verbal and written.
• Ability to work nights, weekends, and holidays.
• Strong organizational and time‑management skills.
• Detail oriented.
• Ability to work in a fast‑paced, stressful environment while remaining calm and collected.
• Must obtain and maintain a Louisiana Gaming License.

• Top industry pay.
• Tuition reimbursement.
• 401(k) with company match.
• Comprehensive health packages, including a free option for full‑time team members.
• Paid time off.

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.