Dealer Trainee

Join to apply for the Dealer Trainee role at Bally's Baton Rouge

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Dealer Trainees are learning to deal assigned table games accurately and in a professional manner according to company policies, procedures and in compliance with gaming regulations. To maintain control of the assigned table game at all times and ensure quality guest service and a favorable gaming experience for guests. In addition to providing outstanding guest service to internal and external guests.

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Novice proficiency in dealing Blackjack.
• Deal the game and monitor the monies of the table at all times.
• Control gaming cards and equipment.
• Use table, shoe, and paddle correctly.
• Pay winnings or collect losing bets as established by the game rules and procedures.
• Answer questions about game rules and casino policies.
• Complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

• A high school diploma or GED equivalent, required
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• Must be at least 21 years of age.
• Must qualify for and maintain a Louisiana Gaming Permit.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.