Revenue Tax Officer or ; CSD Call Center - LaTAP

At the Louisiana Department of Revenue, we are dedicated to fairly and efficiently administering the state’s tax laws to ensure compliance while providing exceptional customer service. We are committed to fostering public trust, enhancing economic growth, and maximizing revenue collection to support essential services that benefit all citizens of Louisiana.

We’re looking for a Revenue Tax Officer to join our Customer Service Division
. This position is responsible for handling billing inquires and enforcement of collection for business and individual income taxes.

• Making Accurate Judgments:
  The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically:
  The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Thinking Strategically:
  The ability to anticipate trends, understand context, and align actions with long-term priorities.

• Three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; OR
• Six years of full-time work experience in any field; OR
• A bachelor's degree.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties and Other Information.

• Receive and respond to incoming telephones calls and correspondence pertaining to tax due notices issued by the Department for business and individual income taxes.
• Collect delinquent taxes for business and individual income accounts through personal contact or by garnishing wages, levying bank accounts, filing property tax liens, and revocation of licenses.
• Assist taxpayers and confer and correspond with taxpayers, accountants, CPAs and attorneys to gather information, analyze and resolve problems, and provide technical advice.
• Work accounts from the TOP (Treasury Offset Program) refund queue. Determine if the over payment should be refunded or denied (due to prescription or reallocation).

Appointment Type: Probational, Promotional, Job Appointment, Detail to Special Duty or WAE

Career Progression: This position may be filled as a Revenue Tax Officer 1 or 2.

Compensation: The salary offered will be determined based on qualifications and experience.

The Revenue Tax Officer 1 (AS-612) has a starting rate of: $17.79/hourly; $1423.20 biweekly.

The Revenue Tax Officer 2 (AS-613) has a starting rate of: $19.04/hourly; $1523.20 biweekly.

This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.

A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.

LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform his job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.