Social Services Analyst -EC

The Social Services Analyst 3 is a complex professional role within the Louisiana Department of Education’s Child Care Assistance Program (CCAP), specifically dedicated to the implementation of Act 3. The primary mission of this position is to remove barriers to high-quality childcare for at-risk families, ensuring that Louisiana’s youngest citizens enter kindergarten ready to learn. Operating within the Office of Teaching and Learning, the role combines high-level data analysis with direct family advocacy, requiring a deep understanding of complex federal funding regulations to effectively manage case development and eligibility determinations.

This position serves as a lead worker, providing vital coaching and training to lower-level analysts while identifying specific work areas needing improvement and corrective action. Key competencies for success include proficiency in essential state systems like OnBase, CAPS, and TIPS, along with the interpersonal skills necessary to address customer complaints and consult with families on their unique needs. As a unique career opportunity, this role offers the chance to directly shape the state's unified Early Childhood Network by developing procedures that improve workflow efficiency and quality control.

A strong background in interpreting and applying complex federal and state regulations to ensure families receive correct benefits.

• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

• Five years of experience in social services; OR
• Six years of full-time experience in any field plus two years of experience in social services; OR
• A bachelor's degree plus two years of experience in social services; OR
• An advanced degree in a social sciences field plus one year of experience in social services.
• EXPERIENCE SUBSTITUTION:
  Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

• Interpret and apply complex federal, state, and local regulations to ambiguous, high-stakes cases, ensuring all eligibility and program determinations are defensible, consistent, and free of bias.
• Represent the agency during internal, state, and federal compliance audits, facilitating file reviews, clarifying discrepancies, and implementing corrective action plans as needed.
• Triage and manage a dynamic, high-volume caseload, assessing family risk factors and urgent safety or basic-needs emergencies to allocate resources effectively.

Appointment Type: Probational or Promotional. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a…