Administrative Coordinator

Overview

Front Desk/Receptionist at Capital Area Human Services District, we’re dedicated to providing outstanding healthcare to individuals and families in our District. We’re seeking a friendly, detail-oriented, and proactive Front Desk/Receptionist to be the first point of contact for our patients and families. As a key member of our team, you will help ensure that all individuals and families feel welcome and supported while maintaining a smooth and efficient front-office environment.

If you thrive in a busy, customer-service-focused setting, are passionate about making a difference, and have a knack for staying organized, this role may be a fit.

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the service provided.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect to people and ideas.
• Following Policies and Procedures: The ability to comply with the policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

• Two years of experience in administrative services.
• Experience substitution:
  Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

• Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling.
• Schedule and confirm patient appointments, ensuring accurate information and efficient scheduling.
• Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary.
• Ensures that a clear copy of the patient’s current insurance card(s) and demographic information is entered into the patient’s medical record.
• Performs appropriate, timely, and accurate documentation in the medical record as applicable to patient service duties.
• Tracking and follow-up with patient cancellations and no-shows.
• Coordinate with clinical staff to ensure smooth patient flow.
• Answer multi-line phones and respond to inquiries in a courteous and timely manner.

• Appointment Type: Probational or Job Appointment.
• Work Schedule: 9 hours per day Monday - Thursday, 4 hours on Friday.
• Location: Capital Area Human Services District's Behavioral Health Clinics.

The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.

No Civil Service test score is required to be considered for this vacancy. To apply, click the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status information is located under the Information section of the Current Job Opportunities page.

Information to support eligibility: Include relevant detailed experience/education in the application. Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
Thrinacia.

Jenkins2
Capital Area Human Services District
12301 Coursey Blvd
Baton Rouge, LA 70816

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.