Patient Access Coordinator II - Business Services

What We’re Looking For:

• Excellent customer service skills and a commitment to patient care
• Initiative, teamwork, and respect for privacy and dignity
• Two years’ experience in Insurance or Patient Registration in a healthcare environment (Associate or BA degree in a business‑related field may substitute for experience, as approved)
• Customer service experience required
• High School Diploma or GED required ; higher education preferred
• Intermediate computer skills (Windows, Excel, Word, Outlook)
• CHAA certification preferred within 6 months of hire
• Ability to enter data using multiple computer applications
• Excellent telephone and communication skills
• Basic knowledge of medical terminology

• Comprehensive benefits program for you and your family
• Professional development and support
• Generous paid time off, flexible positions, and our Baton Rouge General Fit! program
• Nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state
• Check out our employee perks: https://(Use the "Apply for this Job" box below)./perks

Provide excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle to support efficiency, cost reduction, and service improvement. Perform duties according to established hospital procedures for the age population served, as defined in the department’s scope of service.

• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Assist in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non‑clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end‑of‑life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.