Certified Peer Support Specialist - Field Based; Louisiana SW​/North

Overview

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

• Regularly attend case rounds and assist the team with identifying members who might benefit from Peer Support Services and share information regarding how best to deliver services,
• Orient and educate the care management team as to how peer support services can help members in achieving member recovery goals, reinforcing the care plan, maintaining community tenure, adjusting tasks to fit with the member's culture, language, and religion, improving access to care, identifying health care needs, and reducing unnecessary hospitalizations or emergency services.
• Collaborate with healthcare professionals and providers on the principles of recovery, and opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels.
• Assist care managers and coordinators in helping members to identify socio-economic issues that affect their overall health and develop person‑centered plans and goals.
• May attend medical, behavior health or community appointments with members, when appropriate, to support connections to community‑based resources to support overall treatment goals and advocate for getting the best possible care.
• Conduct face‑to‑face and/or virtual visits with members for the purposes of engaging the member in strengths‑based, person‑centered goal setting.
• Assist members in setting and obtaining short and long‑term strength‑based goals.
• Suggest approaches that encourage members to participate in wellness and recovery activities at a pace that is comfortable for them.
• Support members in developing their personalized voice and choice in care processes.
• Ability to advocate for the needs of the member and ensure that their individualized goals are being met in accordance to their expressed needs.
• Partner with the member in their efforts to connect with community‑based services and supports to ensure access and utilization of these services and support the member in remaining in the community setting of their choice.
• Possess strong communication skills to not only engage the member initially in peer services but also to develop a working relationship that supports the member in achieving their individualized recovery pathway.
• Possess strong collaboration skills internally with health plan staff and externally with members and community agencies for the purposes of developing a holistic plan for the member that is reflective of the member's stated goals.
• Knowledge of and/or ability to research available community‑based supports and services to support member's whole health.
• Possess a strong knowledge of open‑ended questions and how to utilize open‑ended questions to engage the member in a mutually beneficial dialogue.
• Possess strong technological skills regarding the ability to navigate and utilize numerous web‑based and computer applications including but not limited to Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Quick Base and Electronic Health Records.
• Possess strong documentation skills regarding the entering of non‑clinical person‑centered notes related to member outreach.
• Ability to maintain focus on tasks at hand and manage schedule independently in accordance with standards established.
• Ability to manage multiple competing projects and demands.
• Maintain continuing education requirements in accordance with standards established for Peer Support Specialists in Louisiana.

• Must reside in Louisiana, specifically in North, Central or Southwest.
• Ability to travel 50% of the time to multiple office and home locations with personal vehicle,…