Night Auditor

Join to apply for the Night Auditor (FULL TIME) role at Bally's Baton Rouge
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Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. Your duties include effectively communicating with team members regarding operational tasks/events, completing all hotel nightly audits, and updating reservations, reviewing guest payments, and delivering exceptional customer service to our internal and external guests.

• Build guest and team member positive relations
• Participate in departmental and company meetings
• Ensure consistent high-quality service to all our team members and guests
• Perform a friendly, professional, and timely check in and checkout process for arrivals and departures
• Assign guest accommodations in accordance with procedures and SOPs
• Answer phones within 3 rings while following the company phone script
• Accurately take messages for guests and initiate actions as needed
• Ensure proper  a form of payment is obtained during guest check in
• Create and update guest reservations upon request based on hotel availability
• Follow room availability and report any issues to supervisor
• Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation
• Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner
• Ensure to complete daily reports, audit and checklists in a timely manner
• Audit and balance accounts from the day's shift
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Audit room inventory
• Balance cash drawers and folios
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
• Bring any problems to the attention of the manager or supervisor on duty
• Proactively prioritize needs and effectively manage resources
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Perform related duties as assigned

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Baton Rouge, LA $40,000.00-$45,000.00