Front Desk Agent; PART TIME

Front Desk Agent (PART TIME) – Bally's Baton Rouge

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

The Front Desk Agent is under the direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient, and friendly manner. The Agent completes check‑in and check‑out for guests, maintains guest confidentiality of all information, and provides outstanding guest service to internal and external guests.

• Build positive relations with guests and team members.
• Participate in departmental and company meetings.
• Ensure consistent high‑quality service to all team members and guests.
• Perform a friendly, professional, and timely check‑in and checkout processes for arrivals and departures.
• Assign guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Take accurate messages for guests and initiate actions as needed.
• Ensure proper  form of payment is obtained during guest check‑in.
• Create and update guest reservations based on hotel availability.
• Monitor room availability and report any issues to supervisor.
• Handle assigned bank in accordance with internal controls and perform accurate account postings to guest folios.
• Maintain knowledge of hotel occupancy status, special events, in‑house groups, and other situations affecting front‑desk operations.
• Process guest payments and accounts upon checkout efficiently, timely, and accurately.
• Articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Bring any problems to the attention of the manager or supervisor on duty.
• Proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Perform related duties as assigned.

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Computer skills preferred.
• Hotel experience preferred.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.